Introduction
Physical Store Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have specific rights regarding your personal data. We respect these rights and will help you exercise them.
Data Controller
Physical Store Ltd is the data controller for the personal information we collect about you.
Contact Details:
- Company: Physical Store Ltd
- Company Number: 14879273
- Registered Office: 27 Old Gloucester Street, LONDON, WC1N 3AX United Kingdom
- Email: privacy@physicalstore.co.uk
- Phone: +447575847048
Information We Collect
Personal Information You Provide:
Account Information:
- • Name and contact details
- • Email address
- • Phone number
- • Billing and delivery addresses
Transaction Information:
- • Purchase history
- • Payment information
- • Order details
- • Customer service interactions
Information We Collect Automatically:
Technical Information:
- • IP address
- • Browser type and version
- • Device information
- • Operating system
Usage Information:
- • Pages visited
- • Time spent on site
- • Click patterns
- • Referral sources
How We Use Your Information
We use your personal information for the following purposes, based on legitimate legal grounds:
Contract Performance:
- • Processing and fulfilling your orders
- • Managing your account
- • Providing customer support
- • Processing payments and refunds
Legitimate Interests:
- • Improving our website and services
- • Analyzing usage patterns
- • Preventing fraud and security threats
- • Personalizing your experience
Consent (where required):
- • Marketing communications
- • Non-essential cookies
- • Newsletter subscriptions
- • Promotional offers
Legal Compliance:
- • Meeting regulatory requirements
- • Responding to legal requests
- • Tax and accounting obligations
- • Consumer protection compliance
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers:
We work with trusted third parties who help us operate our business:
- • Payment processors (Stripe, PayPal)
- • Shipping and logistics companies
- • Email service providers
- • Analytics providers (Google Analytics)
- • Customer support platforms
Legal Requirements:
We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of others.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Measures:
- • SSL encryption for data transmission
- • Secure hosting infrastructure
- • Regular security updates
- • Access controls and authentication
- • Data backup and recovery systems
Organizational Measures:
- • Staff training on data protection
- • Limited access on need-to-know basis
- • Regular security assessments
- • Incident response procedures
- • Vendor security requirements
Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. Please contact us immediately if you suspect any unauthorized access to your account.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate personal data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to processing based on legitimate interests
Right to Withdraw Consent
Withdraw consent for processing
Right to Complain
Lodge a complaint with the ICO
How to Exercise Your Rights:
To exercise any of these rights, please contact us at:
- • Email: privacy@physicalstore.co.uk
- • Phone: +447575847048
- • Post: 27 Old Gloucester Street, LONDON, WC1N 3AX United Kingdom
We'll respond to your request within one month (or two months for complex requests).
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website:
Essential Cookies
Required for website functionality
- • Shopping cart
- • User authentication
- • Security features
Analytics Cookies
Help us understand usage patterns
- • Google Analytics
- • Performance monitoring
- • User behavior analysis
Marketing Cookies
Personalize ads and content
- • Social media pixels
- • Retargeting ads
- • Preference tracking
You can manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Data Protection Officer:
- Email: privacy@physicalstore.co.uk
- Phone: +447575847048
- Response Time: Within 48 hours
Postal Address:
Physical Store LtdData Protection Team
27 Old Gloucester Street
LONDON, WC1N 3AX United Kingdom
Complaints to the ICO:
If you're not satisfied with our response, you can complain to the Information Commissioner's Office:
- • Website: ico.org.uk
- • Phone: 0303 123 1113
- • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF