How Can We Help You?

Find answers to common questions, get support, and learn how to make the most of your shopping experience.

Quick Actions

Track Your Order

Enter your order number to get real-time updates

Start a Return

Begin the return process for your recent purchase

Contact Support

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Browse Help Topics

Find detailed information organized by category

Orders & Shipping

Track orders, shipping info, and delivery questions

  • How to track my order
  • Shipping costs and delivery times
  • International shipping
  • Order modifications and cancellations

Returns & Refunds

Return policy, refund process, and exchanges

  • How to return an item
  • Refund processing times
  • Exchange policy
  • Return shipping labels

Payment & Billing

Payment methods, billing issues, and invoices

  • Accepted payment methods
  • Payment security
  • Billing address changes
  • Invoice requests

Account & Profile

Account management, login issues, and preferences

  • Creating an account
  • Password reset
  • Update personal information
  • Email preferences

Privacy & Security

Data protection, privacy settings, and security

  • Privacy policy
  • Data protection rights
  • Cookie settings
  • Account security

Product Information

Product details, sizing, and availability

  • Size guide
  • Product care instructions
  • Stock availability
  • Product specifications

Still Need Help?

Our support team is here to assist you with any questions

Phone Support

+447575847048

Mon-Fri 9AM-6PM GMT

Speak directly with our support team

Email Support

hello@physicalstore.co.uk

Response within 24 hours

Send us a detailed message

Live Chat

Available on website

Mon-Fri 9AM-6PM GMT

Get instant help through chat

Support Hours

Phone & Chat Support

Monday - Friday: 9:00 AM - 6:00 PM GMT

Saturday: 10:00 AM - 4:00 PM GMT

Sunday: Closed

Email Support

24/7 - We respond within 24 hours

Priority support for urgent issues

Multilingual support available